At Lifeline, our goal is to support independent living with confidence and peace of mind. If you have questions about our medical alert systems, you may be able to find answers here.
A Lifeline medical alert system comes with a help button and a two-way speaker. By pressing the button, you’re instantly connected with a trained care specialist who speaks with you through the two-way speaker. They’ll quickly assess the situation and connect you with the right help — whether that’s a family member, friend, neighbor, or emergency services. Our owned and operated North America based response centers are staffed 24 hours a day, 7 days a week, every day of the year.
Getting help is simple with Lifeline.
Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
Hear a Reassuring Voice: A caring trained care specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
Help is On the Way: Our trained care specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Anyone who wants a fast and easy way to call for help in an emergency may benefit from Lifeline. This includes situations like medical concerns, fires, break-ins, or other unexpected events. Many older adults in particular choose Lifeline because it supports their ability to live independently with added peace of mind.
All systems are shipped directly to you and can be easily installed yourself. Simply follow the directions in the instruction packet included with your system, or call us for assistance if you need help.
We also offer professional installation for added peace of mind. With Lifeline’s professional installation service, a Lifeline installation specialist comes to your home to set up and test your medical alert system, ensuring everything works perfectly.
Plans start at $27.95 per month. The final cost depends on which system, rate plan, and optional features you select. If you’re unsure which option best suits your lifestyle, take our quick product quiz to explore recommendations.
Home Systems: The HomeSafe medical alert system delivers peace of mind at home, at an exceptional value. No landline required.
Mobile Systems: The On the Go and On the Go Mini include advanced GPS so that you can quickly get the help you need anytime, anywhere.
Lifeline Smartwatch: The Lifeline Smartwatch features a GPS-enabled help button, heart rate monitor and step tracking to support your active lifestyle while offering 24/7/365 assistance.
Home Systems: Includes a base unit with a two-way speaker, a waterproof help button (pendant or wristband), a phone cord for landline models, a medical information card, and setup instructions. Fall detection is available as an option.
Mobile Systems: Includes a wearable communicator with GPS, charging cradle, power cord, medical information card, and instructions. Fall detection is available.
Lifeline Smartwatch: Includes the smartwatch, charging cradle, power cord, medical information card, and instructions. Fall detection is available.
Automatic Fall Detection: Detects a fall and connects you to a trained care specialist automatically.
Lifeline App: A convenient way for caregivers and family members to stay connected and receive updates.
Key Lockbox: Secure storage for a spare house key for emergency responders.
Protection Plan: Covers lost, stolen, or damaged equipment.
It depends on the situation. For minor needs, we can contact a neighbor, friend, or family member. For urgent emergencies, our trained care specialists will immediately reach out to first responders such as EMTs, police, or fire services.
A key lockbox is a small, secure box that holds a key to your home. It is usually placed near the front door and can only be opened with a specific code. In emergencies, like medical situations, first responders can use the code to quickly enter your home without breaking down the door. Lifeline keeps the code safe, but you can also share it with trusted neighbors, family members, or caregivers. This ensures help is always available when needed.
Add a key lockbox to your Lifeline order for just $2.95/mo. Using a key lockbox can help reduce worry for seniors and their families. It provides a reliable way to enter the home during an emergency, avoids damaging the door, and saves money and stress.
Home Systems: Yes. They work across the U.S., Canada, Puerto Rico, and the Virgin Islands. Landline models require a compatible phone line, while cellular versions require adequate coverage.
On-the-Go Systems: Yes, as long as cellular service is available.
Smartwatch: Yes, provided there is cellular coverage.
Yes. Since many falls happen in the bathroom, our buttons and devices are designed to be worn in the shower or tub. Fall detection can also be added for extra peace of mind.
No. The Home Landline System will work with any standard phone line. We also offer cellular and mobile systems that don’t require a landline.
Yes. Our response centers include associates fluent in multiple languages, and we also have access to professional translation services in more than 140 languages through the International Language Line.
Annual Plan: Our best value, includes free shipping and a free lockbox.
Semi-Annual Plan: Six months of service with free shipping.
Monthly Plan: Month-to-month service with automatic billing.
Billing is processed automatically according to your plan choice. If you’d like help selecting a plan, call us and we’ll guide you through the options.
No. While we do require a signed monitoring agreement, there is no long-term commitment, and you may cancel at any time.
You can cancel your subscription anytime. Once we receive the equipment back, your cancellation will be processed.
To cancel, call customer service at 800-635-6156.
Yes. If you’d prefer a different Lifeline system, simply call us at 800-635-6156 and we’ll help you make the change.
Home Systems: Bring your base unit and pendant with you. If you plug your Lifeline in-home communicator in a temporary location, call our Customer Service team at 1-800-635-6156 to let us know where you are located and how long you expect to be there. When you get home place a test call by pressing your pendant or the button on your in-home communicator.
Mobile Systems: Take your mobile communicator and charging cradle. As long as it’s charged and within a cellular service area, it will work. Test it once you return home.
Smartwatch: Bring your watch and charger. It will continue working as long as it’s charged and within cellular coverage. Test it when you return.
If any equipment is damaged, contact us right away for replacements.
Home Systems: These units have backup batteries that provide temporary protection. If your phone line goes down, landline units will not be able to send signals until service is restored. Once power returns, test your system.
Mobile Systems: As long as the unit is charged and cellular service is available, it will continue to work. After power returns, test your system to confirm it’s functioning.
Smartwatch: The watch continues working if it’s charged and connected to cellular service. After power is restored, test it to ensure everything works properly.