Smartwatch Support
Looking for help with your Lifeline Smartwatch? Here you’ll find instructions and resources for setup, operation, troubleshooting and more.
Shipping and Install
Order Information
Checking your order status
When you place an order online, it can take up to 48 hours for the order to be processed. Call us at any time to check the status of your order.
Canceling your order
If you need to cancel your order, please call us as soon as possible. If your order has already shipped, you may return the equipment within 15 days of receipt. A restocking fee of up to $50 may apply.
Installation
Shipping with self-installation
The Smartwatch can be shipped directly to your home for you to install yourself. Follow the directions in the instruction packet included, or call us for assistance.
Professional installation by a technician
If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. The installer will walk you through how to use your Lifeline system and will answer any questions you may have.
Professional installation by a local affiliate
A third option is to have one of our local affiliates install and maintain your Lifeline system for you. Call us to learn about the options in your area.
Getting Started with Your Device
The Smartwatch is designed to support a healthy and active lifestyle and provides fast and easy access to assistance at the press of a button.
Product Returns
Returns & Exchanges
Return policy
Please call Customer Service at 800-635-6156.
Exchanges & replacements
Please call Customer Service at 800-635-6156.
Smartwatch consumer warranty
Download the Smartwatch Consumer Warranty (PDF)
Smartwatch consumer return policy
Smartwatch(s) purchased by the consumer may be returned within 15 days of receiving for any reason provided that:
- The pendant is returned in un-worn, “like new” condition**, in the original packaging, complete with all product literature and accessories (chargers, …etc.), and,
- Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed to prevent damage and accidental activation in transit.
Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50.
**Determination at the sole discretion of Lifeline.