HomeSafe Support

HomeSafe Landline and Cellular Medical Alert Systems

Looking for help with your Lifeline HomeSafe medical alert system? Here you’ll find instructions and resources for setup, operation, troubleshooting, and more.

Shipping and Install

Order Information

Checking Your Order Status

When you place an order online, it can take up to 48 hours for the order to be processed. Call us at any time to check the status of your order.

Canceling Your Order

If you need to cancel your order, please call us as soon as possible. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment.


Shipping with self-installation

HomeSafe can be shipped directly to your home for you to install yourself. Follow the directions in the instruction packet included, or call us for assistance.

Professional installation by a Lifeline technician

If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. The installer will walk you through how to use your Lifeline system and will answer any questions you may have.

Professional installation by a local affiliate

A third option is to have one of our local affiliates install and maintain your Lifeline system for you. Call us to learn about the options in your area.

Getting Started with Your Device

Select your model below to see illustrated connection diagrams, photos, and an instructional video.

HomeSafe Landline Base Station

HomeSafe Landline (6900)

To connect your Communicator through your home phone line, all you need is a power outlet and a phone jack.

Quick Setup Guide [PDF]
Homesafe AA

HomeSafe Cellular (7200C)

To connect your cellular Communicator, just plug the power cord into a wall outlet, and your system’s ready to go.

Quick Setup Guide [PDF]
HomeSafe Cellular Base Station

HomeSafe Cellular (Assure)

To connect your cellular Communicator, just plug the power cord into a wall outlet, and your system’s ready to go.

Quick Setup Guide [PDF]

Setting up Your HomeSafe System

How to setup your HomeSafe Landline (6900)

How to setup your HomeSafe Cellular (7200C)

Product Returns

Returns and exchanges at Lifeline are designed to be straightforward and hassle-free. For more information about our policies, please contact Customer Service.

Our Satisfaction Guarantee

At Lifeline, we’re dedicated to the highest levels of customer care and satisfaction. If you have any issues with your Lifeline system or service, please do not hesitate to let us know. We will be happy to work with you to resolve the issue and preserve your peace of mind.

Return Policy

Please call Customer Service at 800-635-6156.

Exchanges & Replacements

Please call Customer Service at 800-635-6156.

Frequently Asked Questions

If you select professional installation service, a Lifeline home service representative will schedule an appointment with you to install your in-home communicator, test your help button and answer any questions you may have. The visit usually takes less than an hour.

You can set up the in-home communicator in your new space yourself or have our professional installation service take care of it for you. Just make sure you let us know a few weeks prior to your move so we can update your profile and make sure your Lifeline service is transferred.

HomeSafe with AutoAlert is designed to be easy to use. If you choose professional installation, the installer will carefully explain the medical alert system so everyone understands how it works. You may also refer to the User Manual.

If you need help later, simply press your HomeSafe with AutoAlert help button. It will connect you to a Response Associate who can answer any question you have—even if it’s not an emergency.

Your HomeSafe with AutoAlert communicator contains a highly sensitive speaker and microphone to make sure you and the Response Associate can hear each other even if you’re not near the communicator. But if you can’t hear it or answer the call, we’ll immediately follow up according to the instructions in your profile.

Typically you can be in another room or on a different floor of your home. We’ll instruct you how to test your help button’s range to see if it works outside on your porch, in your garden, or elsewhere around your home.

We encourage you to press your help button, worn as either a pendant or wristband, once a month to ensure that the Lifeline system is working properly.

Take your Lifeline pendant and your in-home communicator with you if you are able. If you plug your Lifeline in-home communicator in a temporary location, call our Customer Service team at 1-800-635-6156 to let us know where you are located and how long you expect to be there. When you get home you should place a test call by pressing your pendant or the button on your in-home communicator when you return home. If your Lifeline equipment gets damaged, please contact us immediately upon your return home so that we can get new equipment shipped to you as soon as possible.

If you lose power, your Lifeline medical alert system will work for a limited time off of a backup battery. If your in-home communicator relies on a landline connection to send a help signal, your Lifeline in-home communicator will not function if your phone service goes down. When your power is restored, please test your system immediately to ensure it is working properly. If you cannot successfully complete a help call, contact our Customer Service team at 1-800-635-6156 as soon as possible so that we can assist you.