Looking for help with your Lifeline HomeSafe medical alert system? Here you’ll find instructions and resources for setup, operation, troubleshooting, and more.
Looking for help with your Lifeline HomeSafe medical alert system? Here you’ll find instructions and resources for setup, operation, troubleshooting, and more.
When you place an order online, it can take up to 48 hours for the order to be processed. Call us at any time to check the status of your order.
If you need to cancel your order, please call us as soon as possible. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment.
HomeSafe can be shipped directly to your home for you to install yourself. Follow the directions in the instruction packet included, or call us for assistance.
If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. The installer will walk you through how to use your Lifeline system and will answer any questions you may have.
A third option is to have one of our local affiliates install and maintain your Lifeline system for you. Call us to learn about the options in your area.
Find your connection service below to see illustrated connection diagrams, photos, and an instructional video.
To connect your Communicator through your home phone line, all you need is a power outlet and a phone jack.
To connect your cellular Communicator, just plug the power cord into a wall outlet, and your system’s ready to go.
To connect your cellular Communicator, just plug the power cord into a wall outlet, and your system’s ready to go.
Your communicator connects to Lifeline using a wireless network, so no phone line or additional wireless equipment is required. New customers should set up the Lifeline Service using the Quick Setup Guide included with the product and should refer to the User Manual for important information.
Before you can use your system, your communicator must be properly set up, and the coverage range of your help button must be determined for your Lifeline Service. Please see the Quick Setup Guide for instructions on how to set up your system and test the coverage range of your Help Button or follow the steps outlined below. If you have any questions, please contact Lifeline or your representative.
NOTE: In order for the Lifeline service to work properly, you will need access to a working power outlet (not controlled by a wall switch).
If you’re experiencing a technical issue with your HomeSafe medical alert system, the information here can help you identify the problem and find a solution.
Returns and exchanges at Lifeline are designed to be straightforward and hassle-free. For more information about our policies, please contact Customer Service.
At Lifeline, we’re dedicated to the highest levels of customer care and satisfaction. If you have any issues with your Lifeline system or service, please do not hesitate to let us know. We will be happy to work with you to resolve the issue and preserve your peace of mind.
Please call Customer Service at 800-635-6156.
Please call Customer Service at 800-635-6156.
If you select professional installation service, a Lifeline home service representative will schedule an appointment with you to install your in-home communicator, test your help button and answer any questions you may have. The visit usually takes less than an hour.
You can set up the in-home communicator in your new space yourself or have our professional installation service take care of it for you. Just make sure you let us know a few weeks prior to your move so we can update your profile and make sure your Lifeline service is transferred.
HomeSafe with AutoAlert is designed to be easy to use. If you choose professional installation, the installer will carefully explain the medical alert system so everyone understands how it works. You may also refer to the User Manual.
If you need help later, simply press your HomeSafe with AutoAlert help button. It will connect you to a Response Associate who can answer any question you have—even if it’s not an emergency.
Your HomeSafe with AutoAlert communicator contains a highly sensitive speaker and microphone to make sure you and the Response Associate can hear each other even if you’re not near the communicator. But if you can’t hear it or answer the call, we’ll immediately follow up according to the instructions in your profile.
Typically you can be in another room or on a different floor of your home. We’ll instruct you how to test your help button’s range to see if it works outside on your porch, in your garden, or elsewhere around your home.
We encourage you to press your help button, worn as either a pendant or wristband, once a month to ensure that the Lifeline system is working properly.
Take your Lifeline pendant and your in-home communicator with you if you are able. If you plug your Lifeline in-home communicator in a temporary location, call our Customer Service team at 1-800-635-6156 to let us know where you are located and how long you expect to be there. When you get home you should place a test call by pressing your pendant or the button on your in-home communicator when you return home. If your Lifeline equipment gets damaged, please contact us immediately upon your return home so that we can get new equipment shipped to you as soon as possible.
If you lose power, your Lifeline medical alert system will work for a limited time off of a backup battery. If your in-home communicator relies on a landline connection to send a help signal, your Lifeline in-home communicator will not function if your phone service goes down. When your power is restored, please test your system immediately to ensure it is working properly. If you cannot successfully complete a help call, contact our Customer Service team at 1-800-635-6156 as soon as possible so that we can assist you.