Checking Your Order Status
When you place an order online, it can take up to 48 hours for the order to be processed. Call us at any time to check the status of your order.
Canceling Your Order
If you need to cancel your order, please call us as soon as possible. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment.
Shipping with self-installation
HomeSafe can be shipped directly to your home for you to install yourself. Follow the directions in the instruction packet included, or call us for assistance.
Professional installation by a Lifeline technician
If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. The installer will walk you through how to use your Lifeline system and will answer any questions you may have.
Professional installation by a local affiliate
A third option is to have one of our local affiliates install and maintain your Lifeline system for you. Call us to learn about the options in your area.