Looking for help with your Lifeline On the Go medical alert system? Here you’ll find instructions and resources for setup, operation, troubleshooting and more.
The On the Go Mobile Solution is the 4G-LTE compatible device replacing the 3G GoSafe device, it will be monitored by the Lifeline Response Center.
When you place an order online, it can take up to 48 hours for the order to be processed. Call us at any time to check the status of your order.
If you need to cancel your order, please call us as soon as possible. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment.
The On the Go can be shipped directly to your home for you to install yourself. Follow the directions in the instruction packet included, or call us for assistance.
If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. The installer will walk you through how to use your Lifeline system and will answer any questions you may have.
A third option is to have one of our local affiliates install and maintain your Lifeline system for you. Call us to learn about the options in your area.
Download the Quick Setup Guide [PDF]
Download the User Manual [PDF]
Note: It is important to check to make sure you are connected to a cellular network by checking for signal strength bars on the display screen.
Note: If the call cannot be placed due to poor cellular connection or other issues, the device will announce, “Call failed.” Attempt to place the call again or move to an area with better cellular service.
Note: Your device is designed to always be ON except when taking it on an airplane.
Returns and exchanges at Lifeline are designed to be straightforward and hassle-free. For more information about our policies, please contact Customer Service.
At Lifeline, we’re dedicated to the highest levels of customer care and satisfaction. If you have any issues with your Lifeline system or service, please do not hesitate to let us know. We will be happy to work with you to resolve the issue and preserve your peace of mind.
Please call Customer Service at 800-635-6156.
Please call Customer Service at 800-635-6156.
Download the On the Go Consumer Warranty (PDF)
On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that:
Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50.
**Determination at the sole discretion of Lifeline.
If you select professional installation service, a Lifeline home service representative will schedule an appointment with you to set up and test your help button and answer any questions you may have. The visit usually takes less than an hour.
You can also set up your On the Go system yourself if you prefer. Our easy-to-follow instruction packet and dedicated telephone support representatives will provide any assistance you need.
On the Go is easy to use. If you choose professional installation, the installer will carefully explain how to use the medical alert system. You may also refer to the User Manual.
If you need help, simply press the button on your On the Go mobile solution pendant. It will connect you to a Trained Care Specialist who will dispatch the help you need – even if it’s not an emergency.
On the Go works anywhere with adequate cellular network coverage throughout the continental U.S.
No. All help and test calls to our Response Center are through a toll-free number.
Yes, the AT&T wireless network is the only option when ordering On the Go devices.
No, there is no wristband option to ensure the automatic fall detection feature accurately registers falls.
The On the Go device is compact and lightweight, weighing less than 2.0 ounces. A good comparison is that it is about the same size and weight as a full box of Tic Tac mints.
Yes, the On the Go device is water-resistant and can be worn in the shower or bath, but should not be submerged in water for any period of time.
Yes. The device has an operational rating from -4° to 140° F. As long as the device is not left in the car in -30°F or on the dashboard in direct sunlight, you should not experience any issues with temperature ranges.
Take your Lifeline On the Go mobile device and charging pad with you if you are able. Your mobile pendant will work outside of your home as long as it is charged and is in a place with adequate cellular network coverage. When you get home, you should place a test call by pressing your pendant. If your Lifeline equipment gets damaged, please contact us immediately upon your return home so that we can get new equipment shipped to you as soon as possible.
Your Lifeline medical alert system will work for a limited time off of a backup battery. When your power is restored, please test your system immediately to ensure it is working properly. If you cannot successfully complete a help call, contact our Customer Service team at 1-800-635-6156 as soon as possible so that we can assist you.