Welcome to Lifeline

To confirm eligibility and help select the personal emergency response system (PERS) that best supports your lifestyle, call 855-596-7612, or:

Sign Up Online
Elderly man and woman sitting on bench

Welcome to Lifeline

To confirm eligibility and help select the personal emergency response system (PERS) that best supports your lifestyle, call 855-596-7612, or:

Sign Up Online

As a UnitedHealthcare Medicare Advantage member, you are eligible to receive the Lifeline medical alert service at no cost to you. We founded the medical alert service industry 45 years ago and are still the #1 medical alert service in the U.S. today*. Dependability is key to peace of mind. That’s why doctors, hospitals, and professional caregivers trust our medical alert systems.

UnitedHealthcare Medicare Advantage

Over the next few weeks, we will experience a temporary shipping delay of 5- 15 business days on our Landline and Cellular portfolio of products. We are working hard to get your equipment sent to you as soon as it is available. Your safety remains our top priority. If you have any questions or need help, please call Lifeline Customer Service at 855-596-7612.

Lifeline Solutions for Aging in Place

Lifeline offers you quick access to help when you need it. With a press of your button, or upon fall detection*, our Response Center quickly responds to your call for help. Our Trained Care Specialists will access your profile, assess your situation, and dispatch the help you need. And, you can choose who is called to help you – it can be a neighbor, friend, family member, or emergency services.

Getting up and getting help quickly are crucial to staying healthy and reducing unnecessary medical costs.

woman reading

How the Lifeline Medical Alert Service Works

Call for Help

Call for Help

As soon as your help button is pressed or a fall is detected, you will be quickly connected to our Response Center available 24/7/365.

Hear a Reassuring Voice

Hear a Reassuring Voice

A Trained Care Specialist will access your profile, assess your situation and dispatch the help you need.

Help is On the Way

Help is On the Way

Based on your situation and personal care plan, we will contact a neighbor, loved one or emergency services and follow-up to confirm help has arrived.

You can sign up for your UnitedHealthcare Medicare Advantage plan benefit starting Jan. 1. Click here to check your eligibility and to enroll in the Lifeline medical alert service or you can call 855-596-7612. Have your UnitedHealthcare member card on hand.

The Self Service Enrollment portal is currently available for the Chrome, Internet Explorer (Windows 10) and Edge (Windows 10) browsers and there is limited support for mobile devices. If you do not have access to a supported browser, please call 855-596-7612 to confirm your eligibility and sign up for Lifeline.

Our Products

We offer solutions that help you maintain your independence in and around your home.

HomeSafe medical alert systems come standard with a landline in-home communicator, which acts as a speaker for two-way communication with the Lifeline Response Center. The help button is lightweight and waterproof* so it’s safe to wear in the bath or the shower. It can be discreetly worn inside or outside your clothing.

A cellular in-home communicator is available for members who do not have a landline.*

women on couch
HomeSafe Standard Landline with Pendant and Wristband

HomeSafe Standard

Our most affordable press button option. Get access to the help you need 24/7/365 and uninterrupted support.

HomeSafe Communicator with Pendant

HomeSafe with AutoAlert

All the benefits of the HomeSafe Standard but enhanced with our highly tested fall detection technology.

AutoAlert is designed to detect falls accurately and connect seniors to help, quickly, even if you can’t press the button.*

How Does Automatic Fall Detection Work?

Accelerometers: These sensors will measure a high acceleration force when a fall occurs.

Barometric Sensors: These highly sensitive sensors can detect a very small change in barometric pressure such as one from a standing position to laying on the floor.

A Finely Tuned Algorithm: Our finely tuned algorithm differentiates between true falls and false alarms. It is the most important part of our AutoAlert technology.

Getting Started with Your New System

Looking for help with your Lifeline medical alert system?

How to Setup Your HomeSafe Landline System

How to Setup Your HomeSafe Cellular System

Frequently Asked Questions

As a UnitedHealthcare Medicare Advantage member, including Dual Special Needs Plans, you can sign up when your new plan benefits start on Jan. 1 by clicking here, or you can call 855-596-7612.

There is no cost to you. Both the equipment and monthly service are included as part of your benefits package.

You can sign up when your new plan benefits start on Jan. 1 by clicking here, or you can call 855-596-7612.

 

No, there is a long-lasting battery in the help button that does not require recharging. The button will be replaced with a new one when the battery is running low.

Both the landline and cellular in-home communicators plug into the wall for power. The landline in-home communicator also plugs into a home phone jack.

Lifeline will provide a one-time replacement help button at no cost to you. Additional help button replacements may incur a charge.

You will need to provide the following:

Personal Information:

  • Your Member ID
  • Full name
  • Home address
  • Date of birth
  • Phone number
  • Email address

Additional Information:

  • Caregiver information (family member, neighbor)
  • Caregiver relationship
  • Medical conditions

Your safety and security is a top priority for us. If you have questions, don't hesitate to contact us.

Call: 855-596-7612